// Remote support
Let us take
a look from here.
If you are already on the phone with a technician, download the tool below and they will be able to see your screen. It takes about thirty seconds.
Download the support tool
One-time use. It connects to your technician and stops working when the session ends.
Start remote sessionManaged customers
If we already manage your machines, use the always-on agent instead.
// Step by step
Pick your browser.
The download behaves slightly differently in each one. If you are not sure which you are using, the technician on the phone can tell you.
- 1Click the button above. Chrome will download the file automatically.
- 2Click the downloads icon (↓) in the top-right corner of your browser, or open your Downloads folder.
- 3Double-click the downloaded file to run it.
- 4If Windows shows a SmartScreen warning saying 'Windows protected your PC,' click 'More info' then 'Run anyway.'
- 5The tool will launch and connect automatically. Your technician will have access momentarily.
About that security warning
Windows will likely warn you before running the file. That warning is normal for any tool that is not distributed through the Microsoft Store — it is not a sign that something is wrong.
Only run this if you called us. We will never phone you out of the blue and ask you to install remote-access software. Anyone who does is not us.
Not on the phone with us yet?
Call first and we will get a technician on before you download anything.